Last Updated: 01/01/2025

At Dillifresh, we strive to provide the freshest products and the best customer experience. This Refund & Cancellation Policy outlines the terms under which customers may cancel orders, return items, and request refunds.

1. Order Cancellation

• Before Processing: Customers may cancel their order any time before it has been processed and dispatched.
• After Dispatch: Orders that have already been shipped cannot be cancelled and will fall under our Return & Refund Policy.
• How to Cancel: Cancellation requests can be made through your account dashboard or by contacting our customer support team.

2. Returns

• Eligibility: Returns are accepted only in the following cases:
  • Product is damaged or spoiled at the time of delivery.
  • Incorrect product is delivered.
• Return Window: Return requests must be initiated within 24 hours of delivery.
• Condition: Returned items must be unused, unopened (where applicable), and in the same condition as delivered.
• Exclusions: Perishable products cannot be returned unless they are delivered in a damaged or spoiled condition.

3. Refunds

• Approval: Refunds will be processed once the returned product is inspected and approved by Dillifresh.
• Method: Refunds will be credited back to the original payment method (credit/debit card, net banking, wallet, etc.).
• Timeline: Refunds are typically processed within 7–10 business days after approval.
• Non-Refundable Cases:
  • Orders cancelled after dispatch.
  • Items returned beyond the allowed time frame.
  • Products damaged due to improper handling or storage after delivery.

4. Replacement Policy

• Instead of a refund, customers may request a replacement (subject to product availability) for eligible return cases.
• Replacement requests must also be made within 24 hours of delivery.

5. Contact Us

For any questions or to initiate a cancellation, return, or refund request, please reach out to our support team:

info@dillifresh.com

New Delhi, India
+91 9315422507