Last Updated: 01/01/2025

At Dillifresh, we are committed to delivering fresh and high-quality products to your doorstep in a timely manner. This Shipping & Delivery Policy explains our process, timelines, and customer responsibilities.

1. Service Areas

  • We currently deliver to select locations within [insert cities/regions covered].
  • Customers can check service availability by entering their pin code on our website or app before placing an order.

2. Delivery Timelines

  • Orders are usually delivered within 24–48 hours of confirmation, depending on location and product availability.
  • Same-day delivery may be available in certain areas for orders placed before the cut-off time.
  • Delivery times are estimates and may vary due to factors beyond our control, including traffic, weather, or unforeseen events.

3. Shipping Charges

  • Delivery charges, if applicable, will be displayed at checkout before order confirmation.
  • Free delivery may be available on orders above a specified minimum order value (if applicable).

4. Order Tracking

  • Customers will receive order status updates via SMS, email, or app notifications.
  • Tracking details (if applicable) will be shared once the order is dispatched.

5. Delivery Process

  • Our delivery personnel will deliver the products to the shipping address provided at checkout.
  • Customers must ensure that the delivery address and contact details are accurate and complete.
  • If the customer is unavailable at the time of delivery, the order may be rescheduled, or an additional delivery fee may apply.

6. Product Handling

  • All items are carefully packed and transported to maintain quality and freshness.
  • Customers are advised to check products upon delivery. Any issues must be reported within 24 hours.

7. Delays and Force Majeure

  • Dillifresh is not liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, or transportation disruptions.

8. Contact Us

For questions about shipping, delivery status, or special requests, please contact our support team:

info@dillifresh.com

New Delhi, India
+91 9315422507