Last Updated: 01/01/2025

Welcome to Dillifresh. By accessing and using our website, mobile app, or services, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. Eligibility

• You must be at least 18 years old to use our services.
• By registering or placing an order, you confirm that the information provided is accurate and complete.

2. Account Registration

• Customers must create an account to access certain services.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any activity under your account will be considered your responsibility.

3. Orders and Payments

• Orders may be placed via our website or mobile app.
• Full payment is required at the time of placing the order.
• All online payments are processed through secure, encrypted gateways.
• Dillifresh reserves the right to refuse or cancel any order at its discretion (e.g., suspected fraud, product unavailability, incorrect pricing).

4. Pricing and Availability

• All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Product availability and prices may change without prior notice.

5. Delivery

• We aim to deliver products within the estimated time frame, but delays may occur due to unforeseen circumstances.
• Delivery is considered complete once the order is handed over to the customer at the provided address.

6. Cancellations, Returns & Refunds

• Orders may be cancelled before processing and dispatch.
• Returns are accepted only for damaged, spoiled, or incorrect items.
• Refunds will be processed to the original payment method within 7–10 business days after approval.
• Perishable items are eligible for return only under quality-related issues.

7. Product Quality & Liability

• Dillifresh ensures that all products are fresh and safe at the time of delivery.
• We are not responsible for spoilage, damage, or misuse after delivery.
• Customers must handle and store products responsibly.

8. Customer Conduct

• Customers must treat Dillifresh staff and delivery personnel with respect.
• Abusive, threatening, or unlawful behavior may result in suspension or termination of services.

9. Intellectual Property

• All content on the Dillifresh website and app (logos, images, text, design, etc.) is the property of Dillifresh and protected under applicable copyright and trademark laws.
• You may not use, reproduce, or distribute our content without prior written permission.

10. Limitation of Liability

• Dillifresh shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability in any case will not exceed the value of the order placed.

11. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of India.
• Any disputes shall fall under the exclusive jurisdiction of the courts in New Delhi, India.

12. Changes to Terms & Conditions

• Dillifresh reserves the right to modify these Terms & Conditions at any time.
• Updated terms will be posted on this page, and continued use of our services implies acceptance of the revised terms.

13. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

info@dillifresh.com

New Delhi, India
+91 9315422507